Last updated: 3 September 2026
We want you to be happy with your order from Miss Dolly Studios. If something isn’t right, please contact us and we’ll do our best to resolve it quickly.
Please contact us at hello@missdollystudios.com before returning any item. We will provide the appropriate return instructions.
Has your book arrived damaged?
Please contact us as soon as possible after delivery, ideally within 3 working days.
This is especially important if the parcel or book has been damaged in transit, as it allows us to raise the issue promptly with our printing and fulfilment partner.
Please:
- keep the book and all of its packaging;
- keep the shipping label where possible; and
- send us clear photographs of the packaging, shipping label and any damage to the book.
If the problem is a printing or manufacturing fault rather than delivery damage, please contact us as soon as you notice it.
We will review the problem and let you know what happens next. Depending on the circumstances, this may include a replacement, refund or another appropriate solution.
Our request that you contact us promptly does not affect your statutory rights.
Faulty, damaged or incorrect items
If your order arrives damaged, is faulty, is not as described, or you receive the wrong item, please contact us at hello@missdollystudios.com.
Please do not return the item before contacting us.
We may ask you for photographs or other information so that we can understand what has happened and, where appropriate, raise a claim with our printing or delivery partners.
Where a return is required because an item is faulty, damaged, not as described or incorrectly supplied, we will provide appropriate return instructions. You will not be expected to pay the reasonable return costs of correcting a problem for which you are not responsible.
Nothing in this policy affects your statutory rights in relation to faulty, damaged or misdescribed goods.
Changed your mind?
If you are a UK consumer who purchased from us online, you normally have the right to change your mind.
You must tell us that you wish to cancel within 14 days of receiving your order. You then have a further 14 days to return the item after telling us that you wish to cancel.
You do not need to give us a reason.
To cancel, email hello@missdollystudios.com with your name and order number and tell us that you wish to cancel your order.
Please wait for our return instructions before sending the item.
If your order has not yet been dispatched, please contact us as soon as possible.
If we are able to stop the order before it enters production or dispatch, we will cancel it and refund the payment without requiring a return.
Because some books are printed and fulfilled to order, we cannot guarantee that an order can be stopped once fulfilment has begun. If the order has already been dispatched, the normal return process will apply.
Condition of returned books
You are welcome to inspect a book in the same way that you reasonably could when viewing it in a shop.
However, colouring books are intended to be used and altered. Once pages have been coloured, marked, cut, removed or otherwise used, the value of the book may be significantly reduced and it may no longer be possible for us to sell it as new.
If you handle or use a book beyond what is reasonably necessary to inspect it, we may reduce the amount refunded to reflect any resulting loss in value.
Examples of use that may reduce the value of a returned colouring book include:
- colouring or marking any of the pages;
- testing pens, pencils or markers on pages other than an area specifically provided for that purpose;
- cutting out or removing pages;
- writing in the book; or
- otherwise damaging or altering the book after delivery.
Simply opening the parcel and carefully examining the book does not prevent you from exercising your cancellation rights.
Who pays the return postage?
For a change-of-mind return, you are responsible for the cost of returning the item to us.
We recommend using an appropriate postal service and keeping proof of postage until your return has been completed.
If an item is faulty, damaged, not as described or incorrectly supplied, please contact us before returning it. We will provide appropriate instructions and you will not be expected to bear reasonable return costs where the problem is our responsibility.
Original delivery charges
For a qualifying cancellation under your statutory cancellation rights, we will refund the price paid for the returned goods and the cost of our standard delivery service applicable to the order.
If you chose a more expensive or upgraded delivery service, we are not required to refund the additional amount above the cost of the standard delivery option.
When will I receive my refund?
For a qualifying change-of-mind return, we will normally issue your refund within 14 days of receiving the returned goods.
Where permitted by law, we may withhold the refund until we have received the goods back or you have provided evidence that you have sent them back, whichever happens first.
Refunds will normally be made using the same payment method used for the original purchase.
Depending on your bank or payment provider, it may take additional time for a processed refund to appear in your account.
Digital downloads
Different cancellation rules apply to digital content.
Where paid digital content is supplied immediately and you have expressly agreed to the download beginning during the cancellation period and acknowledged that this means losing your statutory right to cancel, your change-of-mind cancellation right will end when the download begins.
This does not affect any rights you may have if digital content is faulty or not as described.
Free downloads provided by Miss Dolly Studios are not purchases and therefore do not require a purchase refund.
International orders
Consumer rights and return requirements can vary between countries.
If you are ordering from outside the United Kingdom, any mandatory consumer rights that apply to you under applicable law remain unaffected.
Please contact us before returning an international order so that we can provide the appropriate instructions.
Please contact us first
Whether your book has arrived damaged, you have received the wrong item, or you have simply changed your mind, please contact us before sending anything back.
Email: hello@missdollystudios.com
Please include your name and order number, together with a brief description of the problem. For damaged or faulty items, photographs are very helpful and may allow us to resolve the problem more quickly.
Your statutory rights
This Refund & Returns Policy is intended to explain our returns process clearly and does not limit or exclude any rights you have under applicable consumer law.
For further information about your consumer rights in the UK, you can visit the GOV.UK consumer rights information pages.